911 Emergency Communications

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West Chester Township benefits from a state-of-the-art 911 Emergency Communications Center that dispatches police, fire and emergency medical personnel.

Professional communications officers receive as many as 110,000 calls for each service each year resulting in about 38,500 police responses and about 6,000 fire & EMS responses. 

Communications officers have advanced training in order to instruct callers in CPR and other patient care techniques while rescue teams are en route. They are the calm voice at the other end of the phone when a call to 911 is made.

West Chester is a Public Safety Answering Point (PSAP) center that receives all emergency 911 calls. A callback number and address are automatically generated in the event the caller is unable to speak in order to facilitate an immediate response. A Telecommunications Device for the Deaf (TDD) and translation service make it possible for communications officers to speak to our community's diverse population.

The communications center is linked electronically to the National Crime Information Center (NCIC) and Law Enforcement Automated Data Systems (LEADS).