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Saying "thank you" to 911 emergency dispatchers

Post Date:04/13/2017 1:44 PM

West Chester joins the nation in thanking 911 emergency dispatchers during the second week of April.

The Board of Trustees proclaimed April 9-15 National Public Safety Telecommunicators Week (NPSTW) in honor of the men and women whose diligence and professionalism keep our community and citizens safe.

“We often refer to our police and fire as first responders, and they certainly are – they put themselves in harm’s way to respond to a call for service,” Township Administrator Judi Boyko said at the April 11 Trustees meeting.

“Our emergency communications officers and emergency dispatchers are first responders as well because they are the first to receive the call from a resident, business owner or employee who is requesting aid in a moment of crisis.”

West Chester operates its own state-of-the-art 911 Emergency Communications Center that dispatches police, fire and emergency medical personnel. A staff of 15 work round the clock – seven days a week, 365 days per year – responding to approximately 100,000 calls, roughly a third of which are 911 emergency calls.

West Chester’s emergency dispatchers are commended on their dedication to public safety. Every day dispatchers are challenged to professionally and compassionately receive phone calls in a high-stress environment while simultaneously dispatching the appropriate resources necessary for each unique situation, Boyko said.

NPSTW is a nationally celebrated week-long event which started at a sheriff’s office in California in 1981, according to

For more information about West Chester’s first responders, visit

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